FAQs
General
What are the payment options available?
We accept Paynow, Apple Pay and credit card payments.
Are your products only available online?
We have no retail store so it is best to purchase our products online. We do occasionally set up pop-up stalls in different parts of Singapore.
What is your refund policy?
All purchases are final, as each item is thoughtfully handcrafted and directly supports our mission to employ and empower the child artisans. We do not accept returns or issue refunds for buyer’s remorse or slight variations in appearance, as these are part of the uniqueness of handmade items. However, your satisfaction is very important to us. If your order arrives damaged, please contact us within 7 days of delivery, and we will work with you to resolve the issue.
Shipping (Delivery)
What are the shipping options?
All packages are shipped via regular or registered postage by Singpost.
What are your shipping rates?
For Singapore orders, we post via Singpost smartpacs to save our customers the hassle of coordinating delivery with the post office. Shipping fee is waived for purchases above $70 and will be determined during checkout.
For international orders, please contact us.
How soon will I receive my product after placing an order?
You will receive your products 5-7 working days after placing your order if we have existing stock.